Well Lena, you’ve done it. You’ve learned the actual names of the 86 serving under you, and have taken one more step towards recognizing them as fully human. As nearly everyone has pointed out, this is mostly a symbolic gesture, and hasn’t really changed the fundamental nature of your relationship – but even symbolic gestures can be meaningful, and by starting with the things she can change, Lena is still pushing back against the forces that determined these class relations.
To 86’s immense credit, no one except for Lena thinks her efforts are either smart or meaningful. Both Lena’s own family and the 86 are clear in their belief that Lena is not cut out for this work – she is too sensitive and too idealistic, and will eventually either be run into the ground by disappointment, or officially sanctioned by her superiors. Fiction has a tendency to simplify structural conflicts and amplify the power of individual agency; after all, stories cannot compress the vastness of society’s functions into a clean narrative, and individual heroes are easy and satisfying to follow. But in truth, the ability of any one person like Lena to alter the course of her entire nation is limited, and if she starts to gain any actual traction, she might end up drawing more attention than she was ready for. In her heart of hearts, Lena still seems to believe that her nation’s crimes are unintentional oversights, not conscious choices. Before she can fight alongside the 86, she must recognize her country’s true face.